Refund policy

At Nexonic, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging and accessories.
  • You must provide your order number or proof of purchase.
  • The product must not be damaged due to misuse, accidents, or improper handling.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or a video showing the problem

After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

3. Non-Returnable Items

The following products may not be eligible for return:

  • Products damaged through misuse or improper handling
  • Products showing signs of excessive use
  • Products missing their original packaging or accessories
  • Digital products or downloadable items, where applicable

4. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If your refund is approved, the amount will be refunded to your original payment method.

Please allow your bank or payment provider additional processing time for the refund to appear in your account.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Nexonic will cover the reasonable return shipping costs.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for the return shipping costs.

6. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us before returning the item.

Depending on product availability, we may offer a replacement instead of a refund.

7. How to Request a Return

To request a return or refund, please contact us through our Contact Us page.

Please include your:

  • Order number
  • Full name
  • Reason for the return
  • Photos or videos, if applicable

Our support team will review your request and provide you with the next steps.

8. Refund Processing

Refunds will only be processed after the returned product has been received and inspected when a return is required.

Nexonic reserves the right to refuse returns that do not meet the conditions outlined in this policy.

9. Policy Updates

Nexonic reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page.

Last updated: September 11 , 2026